Frequently Asked Questions
Everything you need to know about your Bydee order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our pieces are designed for a true-to-size fit, but if you are between sizes, we recommend sizing up for intimate apparel and swimwear.
What is your return policy for intimate items?
For hygiene reasons, items must be returned in their original condition, unworn, unwashed, and with all tags and hygiene seals intact within 30 days of purchase.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Processing times may vary during peak collection launches.
Do you ship internationally?
Yes, Bydee ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my Bydee garments?
To maintain the quality of our delicate fabrics, we recommend a cold hand wash with mild detergent and laying flat to dry in the shade. Avoid rough surfaces and high heat.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. Please contact our support team within 30 minutes of ordering to request any modifications.